FAQs & Tutorials
FAQs
How do I sign up for Virtual Banking?
- Go to Virtual Branch
- Click “Enroll in Virtual Branch now!” (located under "Log In" box)
I’ve been locked out of Virtual Banking. What do I do?
- Click “Reset Password/Unlock Your Account” (located under "Log In" box)
- Or email uspsfcu@uspsfcu.org with your full name and last 3 digits of your account number. Type in “Unlock Online Banking” in the subject line.
I forgot my Virtual Banking password. How can I get it reset?
- Go to Virtual Branch
- Click “Reset Password/Unlock Your Account” (located under "Log In" box)
I forgot the answers to my Virtual Banking security questions. What do I do?
-
Email uspsfcu@uspsfcu.org with your full name and last 3 digits of your account number. Type in “Reset Online Banking” in the subject line.
How can I change my password?
- Login to Virtual Branch
- Hover over “Your Preferences” and click “Login Update/Reset”
- The "Change Password" box should be located at the top of the column on the right side of the page
How can I change my User ID?
- Email uspsfcu@uspsfcu.org with your full name and last 3 digits of your account number. Type in “Reset Online Banking” in the subject line. You’ll have to go through the enrollment process all over again
How can I change my security questions and answers?
- Login to Virtual Branch
- Hover over “Your Preferences” and click “Login Update/Reset”
- Click “Update the Challenge Questions”
How can I change my email address, home address, name, or phone number?
- Login to Virtual Branch
- Hover over “Your Preferences” and click “Contact Information”
Update Phone Number:
- Update your phone number in the "Contact Information" box
Change Address or Name:
- Click “Update or Change Address.” Complete the form and follow the return instructions.
Change Email:
- Change your email by entering the new email in the “Change Email” box in the column on the right side of the screen.
Can I access Virtual Banking if the website is down?
- Yes, you can access virtual banking by going to www.uspsfcupcu.org.
If BillPayer is down will my existing payments be affected?
- Your existing payments will be unaffected and will still go out as scheduled.
Tutorials
Transfers Within Your Account
-
Login to Virtual Branch
- You can make a quick internal account to account transfer by using the “Quick Transfer” on the right side of the page.
OR
- Hover over “Transfer Funds” and click “Make A Transfer”
- Utilize the “Make A Transfer” box, also allowing you to schedule the transfer
Internal person to person transfers, same account owner with different membership number
- Login to Virtual Branch
- Hover over “Transfer Funds” and click “Make A Transfer”
- In the “Make A Transfer” box click “Another Account”
- Fill out the information necessary for the transfer
- Click “Transfer”
Internal person to person transfers, different account owners
-
Login to Virtual Branch
- Hover over “Transfer Funds” and click “Make A Transfer”
- In the “Make A Transfer” box select the account from the “From” or “To” account boxes
- Fill out the information necessary for the transfer
- Click “Transfer”
If you have not previously set up the ability to make account to account transfers, please complete this form.
Pop Money transfers (external transfers)
- Login to Virtual Branch
- Hover over "BillPayer"
- Select “Pay Bills”
- Click on the PopMoney tab from the BillPayer system
- Follow prompts
BillPayer Setup
- Login to Virtual Branch
- Hover over "BillPayer"
- Click “Enrollment Options”
- Select the checking suffix that is eligible for enrollment
- Follow prompts
How to enroll in e-Statements
- Login to Virtual Branch
- Hover over the "eDocuments" tab
- Select “e-Documents”
- Enroll
Alerts
To set up alerts if not enrolled in mobile banking:
- Login to Virtual Branch
- Hover over "Access Accounts" and click "Mobiliti"
- Accept the Terms and Conditions and click “Continue”
- Select Mobile services and click “Continue”
- Select the accounts you want to access through mobile banking
- Click “Continue”
- Enter your Mobile Phone Number for Other Services
- Click “Continue”
- Enter Activation Code sent to your mobile phone
If already enrolled in mobile banking:
- Login to Virtual Branch
- Hover over "Access Accounts" and click "Mobiliti"
- Find the device that you want to receive alerts with
- Where it says “I want to,” select the dropdown and choose “change my Mobile Banking services” and click “Go”
- Choose what alerts you would like to receive and click “Continue”
Mobile Banking Access
To set up mobile banking if not already enrolled:
- Login to Virtual Branch
- Hover over "Access Accounts" and click "Mobiliti"
- Accept the Terms and Conditions and click “Continue”
- Select Mobile services and click “Continue”
- Select the accounts you want to access through mobile banking
- Click “Continue”
- Enter your Mobile Phone Number for Other Services
- Click “Continue”
- Enter Activation Code sent to your mobile phone
- Download USPS FCU Mobile App and login using your User ID and Password