FAQs & Tutorials

FAQs

How do I sign up for Virtual Banking?

• Go to Virtual Branch
• Click “Enroll in Online Banking” (located under "Log In" box)

I’ve been locked out of Virtual Banking. What do I do?

• Go to Virtual Branch 

• Click “Forgot Password” (located under "Log In" box)
• Or email uspsfcu@uspsfcu.org with your full name and last 3 digits of your account number. Type in “Unlock Online Banking” in the subject line. 

I forgot my Virtual Banking password. How can I get it reset?

• Go to Virtual Branch 
• Click “Forgot Password” (located under "Log In" box)

I forgot the answers to my Virtual Banking security questions. What do I do?

• Email uspsfcu@uspsfcu.org with your full name and last 3 digits of your account number. Type in “Reset Online Banking” in the subject line. 

How can I change my password?

• Login to Virtual Branch
• Click "Settings" (in the top right corner)
• Click "Profile"
• Click "Change Password"

How can I change my User ID?

• Email uspsfcu@uspsfcu.org with your full name and last 3 digits of your account number. Type in “Reset Online Banking” in the subject line. You’ll have to go through the enrollment process all over again

How can I change my security questions and answers?

• Login to Virtual Branch
• Click "Settings" (in the top right corner)
• Click "Security Alerts"
• Click “Security Questions” 

How can I change my email address, home address, name, or phone number?

• Login to Virtual Branch
• Click "Settings" (in the top right corner)

Update Phone Number and/or Email:

• Click "Email and Phone Number"

Change Address or Name:

• Complete this form and follow the return instructions. 

Can I access Virtual Banking if the website is down?

• Yes, you can access virtual banking by going to online.uspsfcupcu.org. 

If BillPayer is down will my existing payments be affected?

• Your existing payments will be unaffected and will still go out as scheduled. 

Tutorials

Transfers Within Your Account

• Login to Virtual Branch

• Click the "Transfers" tab

Internal person to person transfers, same account owner with different membership number

• Login to Virtual Branch
• Click the "Transfers" tab
• Click "Custom Recipient" next to the "To" field
• Fill out the information necessary for the transfer
• Click “Review"

Internal person to person transfers, different account owners

• Login to Virtual Branch

• Click the "Transfers" tab
• Click "Custom Recipient" next to the "To" field
• Fill out the information necessary for the transfer
• Click “Review"

If you have not previously set up the ability to make account-to-account transfers, please complete this form.

Zelle transfers (external transfers)

• Login to Virtual Branch
• Click the "Send Money With Zelle" tab
• Follow Prompts

BillPayer Setup 

• Login to Virtual Branch
• Click the "Pay Bills" tab
• Follow prompts

How to enroll in e-Statements

• Login to Virtual Branch
• Click the "eStatements" tab
• Select the "Manage Delivery” tab
• Change the "Statements" field from "Paper" to "Electronic"

Alerts

To set up alerts:

• Login to Virtual Branch
• Click "Settings" (in the top right corner)
• Select "Security and Alerts" 
• Select "Account and Security Alerts"
• Follow Prompts

Mobile Banking Access

To set up mobile banking if not already enrolled: 

• Login to Virtual Branch
• Click "Mobile" (in the top right corner)
• Accept the Terms and Conditions and click “Continue”
• Follow Prompts 
• Download USPS FCU Mobile App and login using your User ID and Password