FAQs & Tutorials

FAQs
How do I sign up for Virtual Banking?
I’ve been locked out of Virtual Banking. What do I do?
  • Go to Virtual Branch 

  • Click “Forgot Password” (located under "Log In" box)
  • Or email uspsfcu@uspsfcu.org with your full name and last 3 digits of your account number. Type in “Unlock Online Banking” in the subject line. 
I forgot my Virtual Banking password. How can I get it reset?
I forgot the answers to my Virtual Banking security questions. What do I do?
  • Email uspsfcu@uspsfcu.org with your full name and last 3 digits of your account number. Type in “Reset Online Banking” in the subject line. 

How can I change my password?
How can I change my User ID?
  • Email uspsfcu@uspsfcu.org with your full name and last 3 digits of your account number. Type in “Reset Online Banking” in the subject line. You’ll have to go through the enrollment process all over again
How can I change my security questions and answers?
  • Login to Virtual Branch
  • Click "Settings" (in the top right corner)
  • Click "Security Alerts"
  • Click “Security Questions” 
How can I change my email address, home address, name, or phone number?

Update Phone Number and/or Email:

  • Click "Email and Phone Number"

Change Address or Name:

Can I access Virtual Banking if the website is down?
If BillPayer is down will my existing payments be affected?
  • Your existing payments will be unaffected and will still go out as scheduled. 
Tutorials
Transfers Within Your Account
Internal person to person transfers, same account owner with different membership number
  • Login to Virtual Branch
  • Click the "Transfers" tab
  • Click "Custom Recipient" next to the "To" field
  • Fill out the information necessary for the transfer
  • Click “Review"
Internal person to person transfers, different account owners
  • Login to Virtual Branch
  • Click the "Transfers" tab
  • Click "Custom Recipient" next to the "To" field
  • Fill out the information necessary for the transfer
  • Click “Review"

If you have not previously set up the ability to make account-to-account transfers, please complete this form.

Zelle transfers (external transfers)
BillPayer Setup 
How to enroll in e-Statements
  • Login to Virtual Branch
  • Click the "eStatements" tab
  • Select the "Manage Delivery” tab
  • Change the "Statements" field from "Paper" to "Electronic"
Alerts

To set up alerts:

  • Login to Virtual Branch
  • Click "Settings" (in the top right corner)
  • Select "Security and Alerts" 
  • Select "Account and Security Alerts"
  • Follow Prompts
Mobile Banking Access
To set up mobile banking if not already enrolled: 
  • Login to Virtual Branch
  • Click "Mobile" (in the top right corner)
  • Accept the Terms and Conditions and click “Continue”
  • Follow Prompts 
  • Download USPS FCU Mobile App and login using your User ID and Password