FAQs & Tutorials

FAQs
How do I sign up for Virtual Banking?
I’ve been locked out of Virtual Banking. What do I do?

  • Go to Virtual Branch 

  • Click “Reset Password/Unlock Your Account” (located under "Log In" box)
  • Or email uspsfcu@uspsfcu.org with your full name and last 3 digits of your account number. Type in “Unlock Online Banking” in the subject line. 
I forgot my Virtual Banking password. How can I get it reset?
  • Go to Virtual Branch 
  • Click “Reset Password/Unlock Your Account” (located under "Log In" box)
I forgot the answers to my Virtual Banking security questions. What do I do?

  • Email uspsfcu@uspsfcu.org with your full name and last 3 digits of your account number. Type in “Reset Online Banking” in the subject line. 

How can I change my password?
  • Login to Virtual Branch
  • Hover over “Your Preferences” and click “Login Update/Reset”
  • The "Change Password" box should be located at the top of the column on the right side of the page
How can I change my User ID?
  • Email uspsfcu@uspsfcu.org with your full name and last 3 digits of your account number. Type in “Reset Online Banking” in the subject line. You’ll have to go through the enrollment process all over again
How can I change my security questions and answers?
  • Login to Virtual Branch
  • Hover over “Your Preferences” and click “Login Update/Reset”
  • Click “Update the Challenge Questions” 
How can I change my email address, home address, name, or phone number?

Update Phone Number:

  • Update your phone number in the "Contact Information" box

Change Address or Name:

  • Click “Update or Change Address.” Complete the form and follow the return instructions. 

Change Email:

  • Change your email by entering the new email in the “Change Email” box in the column on the right side of the screen.
Can I access Virtual Banking if the website is down?
If BillPayer is down will my existing payments be affected?
  • Your existing payments will be unaffected and will still go out as scheduled. 
Tutorials
Transfers Within Your Account
  • Login to Virtual Branch
  • You can make a quick internal account to account transfer by using the “Quick Transfer” on the right side of the page. 

OR

  • Hover over “Transfer Funds” and click “Make A Transfer”
  • Utilize the “Make A Transfer” box, also allowing you to schedule the transfer
Internal person to person transfers, same account owner with different membership number
  • Login to Virtual Branch
  • Hover over “Transfer Funds” and click “Make A Transfer”
  • In the “Make A Transfer” box click “Another Account”
  • Fill out the information necessary for the transfer
  • Click “Transfer”
Internal person to person transfers, different account owners
  • Login to Virtual Branch
  • Hover over “Transfer Funds” and click “Make A Transfer”
  • In the “Make A Transfer” box select the account from the “From” or “To” account boxes
  • Fill out the information necessary for the transfer
  • Click “Transfer”

If you have not previously set up the ability to make account to account transfers, please complete this form.

Pop Money transfers (external transfers)
  • Login to Virtual Branch
  • Hover over "BillPayer"
  • Select “Pay Bills”
  • Click on the PopMoney tab from the BillPayer system
  • Follow prompts
BillPayer Setup 
  • Login to Virtual Branch
  • Hover over "BillPayer"
  • Click “Enrollment Options”
  • Select the checking suffix that is eligible for enrollment
  • Follow prompts
How to enroll in e-Statements
Alerts

To set up alerts if not enrolled in mobile banking:

  • Login to Virtual Branch
  • Hover over "Access Accounts" and click "Mobiliti" 
  • Accept the Terms and Conditions and click “Continue”
  • Select Mobile services and click “Continue” 
  • Select the accounts you want to access through mobile banking
  • Click “Continue”
  • Enter your Mobile Phone Number for Other Services
  • Click “Continue” 
  • Enter Activation Code sent to your mobile phone 

If already enrolled in mobile banking:

  • Login to Virtual Branch
  • Hover over "Access Accounts" and click "Mobiliti" 
  • Find the device that you want to receive alerts with
  • Where it says “I want to,” select the dropdown and choose “change my Mobile Banking services” and click “Go”
  • Choose what alerts you would like to receive and click “Continue”
Mobile Banking Access
To set up mobile banking if not already enrolled: 
  • Login to Virtual Branch
  • Hover over "Access Accounts" and click "Mobiliti" 
  • Accept the Terms and Conditions and click “Continue”
  • Select Mobile services and click “Continue” 
  • Select the accounts you want to access through mobile banking
  • Click “Continue”
  • Enter your Mobile Phone Number for Other Services
  • Click “Continue” 
  • Enter Activation Code sent to your mobile phone 
  • Download USPS FCU Mobile App and login using your User ID and Password