Beware of Phone Scam

Beware of Phone Scam - October 2019

Phone scams are increasingly being reported throughout the U.S. of people receiving phone calls about their debit cards from fraudsters claiming to be from their financial institution. To help you understand how slick these scammers can be, we wanted to make you aware of the following:   

  • The caller may spoof a financial institution's phone number as a way to trick members. 
  • They will claim that they believe the debit card has been compromised, and may ask you to verify some fake charges to convince you of the fraud
  • They will ask you to verify the CVV number (3-digit number) on the back of the debit card, and for you to verify your zip code. 

DO NOT SHARE personal information, including a PIN # or the CVV number (3-digit code) on the back of your debit card to anyone calling and asking for it.  U. S. Postal Service FCU will never ask you for this information.

We do have a fraud department and may call you from time to time to inquire about possible suspicious activity on your debit card, but again, we will never ask you to disclose any security details. 

If you ever receive a call and feel uncomfortable about the call, hang up and call the number on the back of your card to verify that the call is legitimate.  If you’ve already given your information to someone who has called you, please call the phone number on the back of your card immediately, then contact our Visa Department at 1-800-877-7328 so that security measures can be placed on your card to protect your account with the Credit Union.

For additional fraud tips click here.